Text Messaging (SMS) Terms & Opt-In

1. Program overview

Elara is an AI receptionist for residential property-management companies, operated by Cerdified LLC. We send two kinds of transactional text messages, and no marketing or promotional texts:

• Operational and emergency alerts to the on-call staff, property managers, owners, and vendors our clients designate, for example an emergency-dispatch alert for a water leak or lockout, an on-call assignment, or an on-call-coverage confirmation.
• Requested follow-upsto people who call a client’s line and ask us, during the call, to text them information, for example a maintenance-request confirmation, a tour or appointment confirmation, or a rental-application link.

2. How you opt in (consent)

Staff, on-call personnel, owners, and vendors. When a property-management client sets you up as a contact during onboarding, or adds you later, you or the client provide your mobile number and agree that you may be texted operational and emergency alerts for your role. This consent is recorded with your contact, role, and the date.

Callers (tenants and prospective renters).When you call a client’s line, Elara asks your permission before sending any text, for example: “Is it okay if I text the confirmation to this number?” We send the message only if you agree. Your verbal consent is captured in the call recording and transcript and logged with the date and your phone number.

We never text people our clients have not designated or who have not asked us to text them, and we do not buy, rent, or upload marketing contact lists.

3. Message types and examples

Representative messages you may receive:

• Elara (for Oakwood Properties): EMERGENCY at 123 Oakwood Ave, Unit 4B. Resident reports an active water leak. Please call 202-555-0100 to accept. Reply STOP to opt out, HELP for help.
• Elara (for Oakwood Properties): Following up on your call. Your maintenance request #4821 is scheduled Thu 6/26, 9am to 12pm. Reply STOP to opt out, HELP for help.
• Elara (for Oakwood Properties): You’re on call for maintenance Mon 6/23 to Sun 6/29. Reply YES to confirm coverage. Reply STOP to opt out, HELP for help.

4. Message frequency

Message frequency varies based on operational and emergency activity and on the follow-ups you request. We do not send recurring marketing campaigns.

5. Rates

Message and data rates may apply.

6. Opt out and help

You can opt out at any time by replying STOP to any message. We will send a single confirmation and then stop sending non-emergency messages to that number. Reply HELP for help, or contact us at support@elaradesk.com. Carriers are not liable for delayed or undelivered messages.

7. Privacy

Our Privacy Policy describes how we handle your information. No mobile information, text-messaging opt-in, or consent is shared with third parties or affiliates for marketing or promotional purposes. This data is used solely to deliver the messages described above.

8. Contact

Cerdified LLC (Elara) · support@elaradesk.com